The following Privacy Policy (or “Policy”) outlines how citosp (“we”, “us”, “our”) collects and uses the information that you provide when accessing our website or using our Services. This Policy aims to help you understand why we collect the information, how we retain that information, and how you can manage your information. BY CONTINUING TO ACCESS OUR WEBSITE OR USE OUR SERVICES, YOU AGREE TO HAVE READ AND UNDERSTOOD THIS POLICY. Thank you for partnering with Circle To Sphere.

General Governing Provisions

When you use our Services or access our website, you trust us with important information. It is our duty to ensure that it is being kept safe and that you have control over your information. Before using our website and services or continuing to use our website and services, you acknowledge that you understand and agree to the provisions stated here.

1. Security

Our website is made available using the technology provided by Automattic Inc. As such, your access of our website is subject to their privacy policy located here: https:/automattic.com/privacy/

Generally, online platforms are not 100% secure due to the potential loss of transmitted information or unauthorized attempts to access that information. However, we take measures to ensure that your information is safe by keeping it in secure systems and only giving authorized personnel limited access to that information.

2. Your Options

We understand the sensitivity of personal data. It’s important to know your options when it comes to providing us with your information or using our website and Services.

1. You can limit the information you provide us to only what is necessary for us to provide you our Services. This may impact how seamless our delivery of Services to you is.
2. Website cookies are pieces of information that a website stores in your browser. They allow the website to remember functional settings or options. In some cases cookies can be personalized such is for logging in and for purchasing things. Other types of cookies can include analytics, which measure how a website is used, and advertising, which measure what you are interested in. We use cookies to deliver functionality to our websites. You can limit your online footprint by blocking cookies, website tracking requests, and other personally identifying systems through your browser. This may impact how easily you navigate on our website.
3. You can ask us to remove you from any mailing list you are on.
4. You can delete your account with us. We would love to have you with us and it will be sad to see you go. Please note that closing your account will not delete the personal information that you already gave us.
5. You can ask us to delete your personal information. Send us an email or use the features in your account and we will take care of your request. Please note that some information will be retained for legal or security reasons.

3. How We Use the Information You Provide Us

The information you provide us will be used to offer you the Services that we provide. This information includes your name, address, email, and phone number, and is used to identify you and communicate with you when necessary. Other information you provide, such as digital identifiers, can be used to improve our Services.

3.1. Purchases

When you make a purchase or payment on our website, you may need to create an account. This account and the payment information you provide are linked to you and used to fulfill your requests. Because we use systems made available by Automattic Inc., your data will also be sent to them. It’s important to check out their privacy policy, which we have linked above.

3.2. Interactions

In some cases, you may be able to submit comments on our website or provide us testimonials to publish. When you do this, your information and the statements you make will be public for everyone to see. Other public information that you may provide to us, such as your display images, will also be visible to everyone. Generally, if you make your information available for everyone to see, we cannot guarantee that we can keep it from the public, and you should not expect the same. Please make sure to disclose only what you believe is necessary for the public to know.

When you send us a message through electronic mail or our contact page, we will use your information to find relevant information for you, communicate with you, and identify you. Other communication systems, such as surveys and phone calls, can also be used to provide us with your information. This information will be used to improve our Services and assist us in delivering them to you.

3.3. Jobs

When you apply for a job with us, you provide us some sensitive information on your resume or CV. This can include your name, address, email address, phone number, education, career, previous employers, previous experience, and other official information like your background checks and work authorization status. This information will be retained and used for the hiring processes we have established. 

The whole purpose of collecting your information is to provide you with our Services, to make our Services better, to make our Services safe, and to communicate with you when necessary. 

4. Third Parties

Out website uses the technology of third parties like WooPay and payment processing providers. To make our transactions seamless, ensure yours and our security, and for us to provide our Services to you, your information may be shared with these third parties. Learn more about this in the Automattic Inc. Privacy Policy. 

We may share your information with our business partners and affiliates for the purpose of improving our delivery of Services to you, improving our Services in general, or to fulfill your requests. When we do this, we make sure they protect your information and only share with them absolutely necessary information.

We partner with advertising networks to make our ads available through the internet or in person. When you view our Ads through those networks, they may gain, or already have, access to information that can be used to identify you. This functionality will allow us to provide you with relevant information about our Services. You can always configure your ad preferences on the online platform that you are using.

Your information may be subject to the Privacy Policies of the third parties. We are not responsible for your information in this case and you should inform yourself of their respective policies.

5. Releasing Your Information

When required by the Law or other authority, we may release your information to comply with the Law. This will only happen when there is a valid court order, warrant, or subpoena. In exceptional circumstances, such as an emergency involving danger or harm to someone, we may release this information to authorized representatives once we have confirmed with extreme caution the pertinent emergency.

Other times we may release your information include: 

1. At your request.
2. If failing to do so will harm, in any way, our security or good standing.
3. When merging with or acquiring business partners or service providers.
4. Analytical data. Analytical data will always be anonymized, aggregated, and include no personally identifiable information.
5. When you make testimonials or make a request that would assist us support other clients. 

 At all other times, your data will be protected and safeguarded from unauthorised access.

6. Retention

The information you provide us is stored until the reasons for which we need it are fulfilled, until you ask us to destroy it, or until there is a legal reason not to have it. You may need to inform yourself about Automattic Inc. retention policies for additional information about your data. Some data, like activity logs on our pages, may be deleted much quicker.

When applying for jobs with us, we may store your information until the hiring process is complete or until we no longer need it. Your information may be subject to the Privacy Policies of the third party services we use during the hiring process. We are not responsible for your information in this case and you should inform yourself of their respective policies.

7. Contact Us.

If you have any questions regarding any of the above, send us an email at global@citosp.ca and include Privacy Policy in your subject line. We will try to get back to you as soon as possible. Alternatively, use the Contact Form available on our website at htttps://citosp.ca/contact/ and use one of the menu options to select the right concern.

8. Changes To This Policy

From time to time, we will make changes to this Policy to reflect any new methods and processes we introduce into our company. We advice you to check this Policy regularly for any new changes, check your email as we may send out an email, or check our homepage in case we post an update there.

9. Other Resources

Refer to our terms and refund policy.

Updated February 2025

citosp, o/a Circle To Sphere

global@citosp.ca