Refund and Cancellation Policy

Lesson Rescheduling and Radius Program Cancellations

Lessons can be re-scheduled once only and must be to a time within 48 hours. Please notify your tutor promptly about planned cancellations and rescheduling.

Radius Program enrolments can be cancelled and refunded only up to the second session for Core and up to the fourth session for Creative.

Standard processing times apply.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Contact CTS About Refunds

Contact us for questions related to refunds and returns.